Ordering and Documentation Help
Answers about payment confirmation, shipping thresholds, accounts, order status, and finding batch documentation.
How does the manual Square payment-link option work?
Place the order using the manual payment-link method. The order remains on hold while ZoraPeptide sends a secure Square payment link separately by text or email. Square is not directly connected to the website.
When is standard shipping free?
Free standard shipping is available when the discounted merchandise subtotal reaches $100. Orders below that threshold use the paid shipping methods configured for the destination.
When is free 2-day shipping available?
Free 2-day shipping is available when the discounted merchandise subtotal reaches $200 and the destination is eligible for the configured service.
How do I find a batch report?
Use the Lab Reports page or the report section on an applicable product page. Match the product and batch identifier rather than relying only on the product name.
Why is my Zelle, Venmo, or Square-link order on hold?
Manual-payment orders remain on hold until payment is confirmed. This prevents an unpaid order from being treated as a completed purchase.
Where can I review my orders and documents?
Open My Account to review order history, tracking, available documents, saved products, waitlist entries, and support options.
